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Security Deposit

A security deposit is required for all portable toilet hires. The deposit amount will be confirmed at the time of booking and must be paid in full before delivery.

1. Purpose of the Deposit

The security deposit is held against:

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  • Damage to the unit or its components

  • Loss or theft of the unit

  • Excessive cleaning beyond normal use

  • Misuse, vandalism, or unauthorised relocation

  • Blocked access preventing collection or servicing

  • Missing or damaged consumables, locks, or accessories

2. Refund Conditions

The deposit will be refunded in full once the unit has been:

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  • Collected by the Company

  • Inspected and confirmed to be in good, clean, serviceable condition

  • Returned without damage, loss, or excessive waste
     

Refunds are typically processed within 7–14 days of collection.

3. Deductions

The Company reserves the right to deduct reasonable costs from the deposit for:

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  • Repairs or replacement parts

  • Full replacement of the unit if damaged beyond repair

  • Deep cleaning or waste removal caused by misuse

  • Additional servicing required due to overuse or contamination

  • Failed collection due to blocked access

  • Any outstanding hire charges or late fees
     

If costs exceed the deposit amount, the Client is liable for the remaining balance.

4. Non-Refundable Situations

The deposit may be fully withheld if:

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  • The unit is stolen or not returned

  • The unit is severely damaged or contaminated

  • The Client relocates the unit without permission

  • The unit is used for any purpose other than standard toilet use

5. Client Responsibility

The Client is responsible for the unit from the moment it is delivered until it is collected. The Client must ensure:

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  • Safe and secure placement

  • Protection from vandalism or misuse

  • Adequate lighting and access for servicing

  • The unit is not moved, tipped, or tampered with

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